CHILL

If you are on Instagram, you may have read about some of my A/C problems. On Tuesday of last week, we noticed that our A/C was no longer cooling the house. We put in a service order through our home warranty company and waited to hear back. The earliest that they could send someone out would be Thursday. By 9 PM on Tuesday night, we knew that we couldn't wait it out until Thursday, so we bit the bullet and contacted an A/C repair company directly. It meant an out of pocket expense, but it also meant a faster turn-around. A technician was at our door within 30 minutes. He did a comprehensive exam of our unit and gave us a complete run-down of the problem before recommending that we wait for the home warranty company to cover the cost, thus saving us upwards of $1,000. We were entirely grateful for his honesty and thanked him for his service. On Wednesday, the mr. called the home warranty company to get our order pushed through faster because SIX LITTLE KIDS. Our order went to the top and... the soonest they could send someone out was Thursday afternoon, between 1-5pm. Lovely. Thursday came and the technician arrived at about 3pm. Looked over the A/C unit for maybe five minutes at the most before telling us that he would have to completely replace the coil - which needed to be ordered, adding an additional 3 business days to the wait - (NOT what the first company had told us). If the home warranty approved. And then he just left. Seriously, service at its worst. With no direction as to WHAT THE HELL WAS GOING ON, the mr. called the home warranty company only to find that our case was denied and subsequently dropped. According to the home warranty company, such a repair would actually fall under the manufacturer's warranty - even though the home warranty company had replaced the exact same part in question a year prior. Basically, they washed their hands of us. We were left to wait for their A/C repair technician to contact the manufacturer to push our case through to a company contracted with the manufacturer. Being the proactive soul that he is, the mr. called a contracted A/C company of his own accord to see what the process would look like. Glad he did because the A/C company with the home warranty company dropped the ball on that one... On Friday morning, a new service order went in through an A/C company contracted with the manufacturer (all thanks to the mr.) and though the technician was 2.5 hours late, he did a thorough examination of our A/C unit. The part in question fell under the manufacturer's warranty and would be covered, but labor would not. After nearly passing out at the sight of the financial responsibility, we agreed to go forward. The technician called the manufacturer regarding the specific coil, only to discover that there are literally none in the state of Arizona. It would need to be ordered. 7-10 BUSINESS DAYS. Not including weekends. Or the time that went into rescheduling for the technician to come back out for the repair - which will be about a 4 hour job. Today is day 1 of those 7-10 business days. We've been without our A/C for 6 days now. And likely have 14+ more to go. So... that's life right now...

*Just a disclaimer, on Wednesday of last week, my dad rented a portable A/C unit that is currently being used to cool my living room. After discovering that this debacle would last MUCH LONGER than anticipated, my dad then purchased a unit for us to borrow in the mean time. So many people have offered a place to stay, whether during the day or overnight. We are so, so grateful. Uprooting six kids and working adults is just not an viable option. Luckily, we're getting by on the portable A/C, a window unit, and a high-powered fan. There are only a few hotspots in the house - otherwise our only other difficulties are limiting ourselves to microwave only meals and sleeping on the couch. As terrible as it is, this situation could be so much worse.